Complaints & Concerns

Let us solve your problem or complaint:
If you want to make a complaint or have a problem understanding something we’ve done, please let us know, so we can address the issue. We’re here to take care of the loan issues you face, so if you think we’ve failed in any way, you can trust that all our people will be committed to resolving the issue.
Who to contact with your issue:
1. In the first instance, talk to your Loans Officer direct or contact your loans Officer’s Manager. You’ll find those contact details here.
2. If you’re still not 100% satisfied or you think the problem is of serious nature and needs to be escalated further, please write to:
The Complaints Manager
Linsa Finance Limited
PO Box 14020
Tauranga 3141
Phone: 0800 34 62 63
complaints@linsa.co.nz
They will take up your concerns.
3. If this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.
Our Anti-Money Laundering Policy
Linsa Finance is committed to preventing money laundering through its service and complies with regulatory requirements including:
1. Identifying and verifying client identities
2. Monitoring and reporting suspicious transactions
3. Training staff to recognise suspicious transactions.

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Tauranga
Auckland
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